We value your satisfaction and strive to ensure that your experience with our pharmacy is a positive one. Please review our Returns & Cancellations Policy below for guidance on how to return a product or cancel an order.
Returns Policy
If you are not completely satisfied with your purchase or have any concerns regarding a product you’ve received, we’re here to help.
- Contact Us:
Please contact the pharmacy directly at 212-472-5600 during the following business hours:
Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed - Return Eligibility:
Returns may be accepted for eligible products in their original, unopened, and unused condition, accompanied by the original receipt or proof of purchase. Please note that certain products such as prescription medications, perishable items, and personal care products may not be eligible for return due to safety and health regulations. - LEADER™ Product Guarantee:
All LEADER™ brand products are backed by a 100% money-back guarantee. If you are not satisfied with a LEADER™ product for any reason, simply return it to the pharmacy for a full refund. - Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using your original method of payment. Please allow a few business days for the refund to reflect in your account.
Order Cancellations
We understand that plans change, and you may need to cancel an order.
- Cancel Before Shipping:
To cancel an order or item that has not yet entered the shipping process, please call the pharmacy at 212-472-5600 during our regular business hours:
Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed - Shipped Orders:
Orders that have already been shipped cannot be cancelled. However, you may still be eligible to return the item(s) once received, in accordance with our Returns Policy.
Need More Help?
If you have any further questions or need assistance with a return or cancellation, don’t hesitate to reach out to our friendly staff. We are committed to providing the highest level of customer care and support.